Learn2Grow Frequently Asked Questions

Registration, Login, Username and Password Questions

Q: How much does it cost to join Learn2Grow?
A: Membership is free. You can join Learn2Grow or click on the Join button at the top of any page.

Q: I've forgotten my Username and/or password. How do I retrieve one or both?
A: Click on "Forgot my username or password?" on the login page and follow the instructions from there. You will be emailed your username or password.

Q: How to change my email address at Learn2Grow?
A: To change your email address at Learn2Grow:

Login by clicking the My Learn2Grow link at the top of this page.
Then Select Customize My Learn2Grow. below where you see your name.
From there you can select the Personal tab on the left side of the screen, and then select Edit to the right of your information.
Change your email address and then click Save at the bottom of the form.

Q: How can I register on Learn2Grow if I don't have a U.S. ZIP code?
A: At the moment, Learn2Grow is targeting gardening information specifically at users located in the United States. We're in the process of expanding our support for international users, but in the meantime, you can register by using the ZIP code "00000". You'll still get a personalized Learn2Grow experience based on your topics of interest, but we won't be able to customize your content based on your location right away. As we expand our support for international users, we'll make it easy for you to update your ZIP code (it's already easy, we'll just tell you when have support for your region).

Plant Database Questions

Q: What do I do if I search for a plant and the plant is not found?
A: If your plant search returns no results, you will be taken to the Request for Notification page. Simply enter your name and email and this information along with the plant you are searching for will be sent to our Plant Database Team. When the plant has been added to the database you will be notified by email.

Promotion Questions

Q: Where do I find the Lowe's $10 Off Houseplant Promotion?
A: This promotion has expired. Learn2Grow.com will have other promotional opportunities in the future from Lowe's and other product suppliers that can help you keep your outdoor living and gardening areas beautiful year round. Please join Learn2Grow to sign up for our weekly newsletter as this is where announcements of these promotions are first made.

Forums

Q: How do I post a message on the Learn2Grow Forums?
A: Anyone can read the forum messages. If you wish to participate in a discussion by posting a message and/or pictures, then you first need to Join Learn2Grow, which is free, and login. You will also find the Join button at the top of all Learn2Grow pages. After logging in, when you visit the forums, you will see a Post button. Follow the prompts and you will be communicating with fellow gardeners before you know it.

Q: How can I get a specific gardening question answered?
A: We have gardening forums on the Learn2Grow site where experts and other Learn2Grow users answer gardening from our members.

To reach the Gardening forums, is a simple three step process.

Login to Learn2Grow by clicking the Login button in the menu bar of any Learn2Grow page. If you haven't registered, join Learn2Grow, it's free.
Enter the forums You can also get there by clicking on Community / Forum in the menu bar of any Learn2Grow page.
Select whichever forum seems most appropriate (most likely Problem Solvers) and post your inquiry.

Then, check back to get your answer. Normally, you'll have a response within 24 hours.

Q: How do I attaching images to Forum postings?
A: The maximum file size allowed was 64 KB; we are going to increase that amount to 512KB.

Learn2Grow Journal Questions

Q: How do I use the Learn2Grow Journal?
A: To use the journal, you must be logged into Learn2Grow. Once logged in, you can add information in a number of ways.

Adding an Article - When browsing articles on the Learn2Grow site, you should see an "Add article to Journal" link near the top. Click that lick and it should then change to "Article added to your journal." Note that the articles are organized in the journal just as they are organized by main topic on the site. For example, if you are looking at an article in the Garden Guides and add it as above, then the article will appear in the Garden Guides tab in the Journal.
Adding Pictures from Articles - like above, when browsing an article, if you see a picture your like, then you will see Add to Journal near the picture. Click on it and it will say This photo is part of your Journal. You can find the picture in the Photos tab.
Adding Notes and Bookmarks - Go to the Journal and click on either of these tabs. Then, click on the word "Add" to the right. Fill in the form and click "Save" at the bottom of the form. In Notes, you can associate a date with your note. e.g. You might say fertilized my begonias on 6/6/09. If you use this feature, then in the future you'll be able to specify that we should send you reminders around that date.

Q: Where can I get support for issues in the Learn2Grow Community?
A: In most cases you should post your question in the appropriate forum in the community section of the site. Remember you must be login in to post to the forum. You can login from the top menu of any Learn2Grow page.

If there is a technical issue with the forum, email us at support@learn2grow.com.

Q: I have an 800x600 screen, and the Learn2Grow website doesn't fit. I have to scroll side to side. What can I do to make it fit?
A: The Learn2Grow website was designed for a minimum resolution of 1024x768. You'll need to increase the resolution of your monitor to this minimum and maximize the browser window in order to see the site completely. You can do this in in Windows by right clicking on your desktop and choosing "Properties" from the pop-up menu, then selecting the "Settings" tab. Change your screen resolution to at least 1024x768, then click the OK button.

In Macintosh OS X, go to the Apple Menu and select System Preference. Click on the Displays icon and select a resolution of 1024 x 768 or higher. Then close the System Preference window.

Learn2Grow Course Questions

Q: After I purchase a course, how do I gain access to the course?
A: You are immediately given a page that has a link to the course. Click the link and the course starts. Additionally, the course link is added to your My Learn2Grow Courses area (left hand column) where you can launch the course at any time. The site will keep track of your purchase of a course and will not allow you to buy it multiple times. Rather, it will remind you that you have already purchased it and will direct you to your My Learn2Grow page.

Q: Do the basic Learn2Grow courses have quizzes that require a certain pass rate?
A: No. The courses are self-paced and although self-assessments are included to help you see your mastery of the course content, there is no pass rate required to move beyond a self-assessment or take another course.

Q: To take a Learn2Grow course are you given a password for a certain web site for online work? Or a CD or DVD?
A: The courses are offered in an online mode. So, your Learn2Grow Username and password is all you need.

Q: Can a dial-up connection be successfully be used to take a Learn2Grow course?
A: Parts of the courses include a voice over image affect similar to what you may have seen in the Ken Burns documentariesBaseball and Civil War. Those sections of the courses will not work well over dialup.

Q: Are Learn2Grow courses completed incrementally over time at your own pace, or is it in one sitting?
A: The course is completely self-paced. You are not limited to the number of times you enter the course and your access will not expire. So, you might use it for education now and then later it may become a reference for your gardening activities.

Q: What range of time does it take to complete courses (such as "Better Bulbs")?
A: The short answer is 1-2 hours, not including projects. The courses aside from the Getting Green course, which is twice as long, have a "main line" of instruction that is designed for the typical home gardener. It takes approximately 20 minutes to go through the course in that way. This time does not include doing any of the projects that are included in the course. Each course also has an additional 20-30 minutes of content that is supplementary and designed for learners who wish to delve a bit deeper into the topic or simply have more time to look at all of the content. Each course has a number of projects that would take more time away from the computer. They are not required projects.

Q: Why is my Learn2grow course menu button disabled?
A: There are a couple of reasons this might be happening.

The course menu might be displayed already, but it is minimized or hidden behind another browser window. This can happen if you click on the course window while the menu window is already open. Try minimizing each window until you find the menu window, or if you are on a Windows computer, check the task bar at the bottom of your screen for the menu window's button.
You may have a pop-up blocker installed in your browser which prevented the menu window from opening the first time you clicked the Menu button. When this happens, our course software has no way of knowing that the menu wasn't displayed by your browser, and therefore disables the menu button thinking that the menu is already being displayed. You should disable all popup blockers or add the Learn2Grow.com website to your list of sites that are allowed to show popups. The procedure for doing this varies depending on which popup blocker you have installed. Please see your popup blocker vendor's instructions for further information on how to configure your popup blocking software.

Q: Are you given homework or a project to be reviewed by some mentor?
A: Each course has projects. We encourage learners to do one of the included projects or to apply the knowledge from the course to their own garden/yard and to post pictures and their outcomes on our forums where our gardening experts and other users may comment.

Q: Do Learn2Grow Courses count for Master Gardener credit?
A: Learn2Grow courses can count as Master Gardener credits at Michigan State University. They are not technically CEUs. For more details please visit the Michigan State University Master Gardener site and look for the volunteer reporting.

Q: How do I access my free course?
A: Courses that you have purchased or received as a complimentary gift for registering are accessible from your My Learn2Grow page of the Learn2Grow website. To get there:

Click on the My Learn2Grow tab at the top of this page.
On the My Learn2Grow Page, in the third box in the left hand column, you will see "Learn2Grow Courses." Click on a course title to launch the course.

Be aware that you may need to allow popup windows and you should have Adobe Flash player loaded. You can download Flash Player at http://www.adobe.com/products/flashplayer/.

Lowe’s Employee Questions

Q: For Lowe's Employees - How do I access the courses?
A: The instructions differ slightly depending on whether you have already registered at Learn2Grow®.

You will have permanent access to the courses as long as you enter the promotional code given to you by Lowe's via SECTION 1 or SECTION 3 instructions below before Dec 31, 2007.

SECTION 1

If You Have NOT Already Registered:

Go to www.learn2grow.com
Click the Join menu item at the top of any Learn2Grow page. Note: you may be asked to click on Yes to display non secure information. click Yes.
Near the middle of the registration page will be a "Special Registration ID" area. Type the promotional codegiven to you by Lowe's.
Click the add button. The promotional code will appear above the box.
Continue filling out the rest of the form, then click the Register button at the bottom of the page.
You will receive a welcome message for Lowe's employees. Click continue.
You will be in your My Learn2Grow page. In the left column will be your Learn2Grow courses.
Simply click on any course and it will launch in a new window.

Note: You need to have Adobe Flash player (free download) installed on your computer and have speakers setup and turned on, if you want to have the most enjoyable course experience. Adobe Flash Player is available at http://www.adobe.com/products/flashplayer/.

SECTION 2

If you registered and thought you used the promo code, but you aren't sure or don't see your courses, then follow these instructions:

Login to Learn2Grow by clicking on My Learn2Grow in the menu at the top of any Learn2Grow page.
Scroll down until you see Learn2Grow Courses on the left side of the screen. You should see 4 courses. Click on any one of them and the course will start in a new window.
If you don't see the four courses, then follow the instructions in Section 3.

SECTION 3

If you have ALREADY Registered and didn't use the promotional code given to you by Lowe's:

Login to Learn2Grow by clicking on My Learn2Grow in the menu at the top of any Learn2Grow page.
Click on Customize My Learn2Grow, just below where you see your name.
On the next page, click on the "Personal" tab in the left column.
Click Edit on the right of the screen.
Enter the promotional code in the Special Registration ID area, click on Add and the code will appear in the label.
Click on Save.
Click on My Learn2Grow in the top menu.
In the left column will be your Learn2Grow Courses. Simply click on any course and it will launch in a new window.

If you have any problems or questions, please contact us.

Enjoy the courses!!